On the first page of this feature, I discussed why we have so many call centers in Phoenix, and what some of the advantages are of working at a call center. Here are several companies that have call centers in the Phoenix area. Of course, there are many more, but we'll get to that later.
US Airways
The US Airways (formerly America West) Phoenix Reservations Center is located at 8140 S. Hardy in Tempe, and those Reservation Agents handle all the airline's incoming calls. You can apply online, or pick up an application for the Call Center at the US Airways Building located at 111 West Rio Salado Parkway in downtown Tempe.
American Express
Inbound customer service calls are taken at the American Express Phoenix Service Center located at 31st Avenue & Beardsley Road (20022 North 31st Avenue) in Northwest Phoenix.
Bank of America Credit Card Center
The call center is located near Sky Harbor International Airport at 1825 E. Buckeye Road in Phoenix. At the Career section of the Bank of America Web site, submit your resume, and mention at the beginning that it is for the Credit Card Center.
Best Western International
You can apply online to be a Reservation Specialist for this large hotel chain. The main Reservations Center is located in North Phoenix near I-17 and 101.
Blue Cross Blue Shield of Arizona
Blue Cross Blue Shield customers get their questions answered by Customer Service agents who answer phones at a call center at 2444 W. Las Palmaritas Drive in Phoenix. To apply for a position there, you must go to the Human Resources office located at 8220 North 23rd Avenue.
Charles Schwab and Co.
The Customer Service Center for Schwab financial services clients is located in Phoenix at 2423 E. Lincoln Drive.
Dillard's National Bank
Dillard's National Bank handles credit card operations for the Dillard's Department stores. The Call Center is located at 396 N. William Dillard Drive in Gilbert. You can apply for call center positions online.
Discover Financial Services
Discover Card is one of the nation's largest credit card issuers. Customer service agents and collection specialists are located at their Call Center at 2402 West Beardsley Road in North Phoenix.
Toyota Financial Services
Located in Chandler at 3200 W. Ray Road, Toyota Financial Services provides auto loans and leases for car buyers. Their call center positions are mostly Collections Customer Service Representatives.
