The basic mission of Goodwill of Central Arizona is to put people to work. They do that in a variety of ways including providing the training and skills that people need to be successful in the work force. To that end, Goodwill of Central Arizona established a Computer and Customer Service Training Program.
The Computer and Customer Service Training Program is a three week training that prepares individuals for employment in clerical, financial or customer service fields. The curriculum is 120 classroom hours, and focuses on the following topics:
- computer basics
- Microsoft Office applications
- Internet and email
- human relations
- telephone techniques
- resume building
- interviewing skills
- financial services training
- customer service skills
Computer and Customer Service Training is offered at the following locations in the Phoenix area:
16th Street and Van Buren in central Phoenix
67th Ave and Peoria in Glendale
(Outside of Phoenix, training is offered in Yuma.)
Even if you don't participate in the training classes, you might be interested in employment and career counseling services offered at Goodwill Career Centers. Goodwill Career Centers are available Monday through Friday, 8 a.m. to 5 p.m. They are equipped with computers, printers, Internet access, telephones, and fax machines. Job postings and various workshops and tutorials are available to job seekers. There are no eligibility requirements to participate in self-directed job seeking support services at a Career Center location.
Career Center locations in Greater Phoenix:
16th Street and Van Buren in central Phoenix
32nd Street and Greenway in northeast Phoenix
35th Avenue and Northern in northwest Phoenix
17th Avenue and Camelback in Phoenix
67th Ave and Peoria in Glendale
Guadalupe and Rural in Tempe
Alma School and Ray in Chandler
Signal Butte Road and Apache Trail in Mesa
Career Centers and Customer Service Training Programs are open to all Maricopa County residents, free of charge. There is no waiting list and no one is turned away. For more information about training and job search assistance, as well as information about upcoming job fairs, visit Goodwill online.
