From the article: MVD Arizona
If you needed a new driver license, to register your vehicle, to get an emissions test or some other driving related issue, you probably ended up dealing with the Arizona Motor Vehicle Department, or MVD. Were the lines long? What day of the week and time of day did you go? Which office did you visit? Were the staffers knowledgeable? Did you get what you needed online? Do you have any tips for others who need MVD services? Tell us about your MVD experience. How Was Your MVD Visit?
horrible serivce
- I recently visited the MVD located at 13009 West Bell Rd in Surprise. My experience there was horrible. The frony desk lady talks to every guest with an attitude. I witnessed her answer a ladies question by saying "it's over there! Right across the street! That easy!" in the most sarcasstic tone I've ever heard. I was amazed and I wasn't the only one when other guests started to direct the lady in the right direction. I myself, waited for about an hour before being told that what I had wasn't enough. When I asked that same front desk woman from previously mentioned, she told me that I had all I needed. The smell is horrible, the place is falling apart and the people are awful. There is a certain way you talk to someone, the way you would talk to anyone, it's respect. The way I was spoken to disgust me and I hope that no one else has to deal with the people and issues I had too. If you don't like you job, then quit. Don't make everyone elses day worse because you're bitter.
- —Guest Cynthia
horrible
- should be open more than 8-5 some people need a liscence and have a full time job.
- —Guest rawr
Arizona DMV is horrible
- I have been at the Scottsdale DMV location for 3 1/2 hours and still waiting for my daughter to get her driving test. Typical state run facility. They hire the slowest don't give a crap people, and totally understaff the place. This is the most retarded place in America.
- —Guest Gary
vehicle 1 inspection
- I went to this DMV this afternoon around 3:30 and waited in the line at the front of it, following a line only to be told to drive around back to get an inspection. I drove around back and pulled into the vehicle inspect #1 and waited 10 minutes. The man inspecting my dirt bike walked up, took one glance at me and said "vehicle inspections end at 4:00" I was there before 4. I told him that and he made sarcastic remarks and i told him i would be back another time. This is my second time going there without work being done. I completely wasted my time and money going there. The person running the inspection station was wearing a baseball cap and had a beard. Im writing this to improve the quality and customers service of the DMV In gilbert,az.
- —Guest Joseph Dipsey
Easier than expected
- This article made it seem like there were so many steps that I was overwhelmed. At the emissions place they didn't ask to see any paperwork, as long as you were there and could pay the $27 you could get your car tested. Then I didn't even go to the MVD, I went to a third party title/registration office. All I needed was the title and the emissions report. Plus my drivers license. No need to bring old registration or proof of insurance. Also no seperate test at the MVD. Maybe this article has everything they are supposed to check but most of it nobody asked me for. [From the About.com Phoenix Guide: I'm not sure which article you refer to. Everyone's requirements are different, depending on if you are from out-of-state, etc. My article on emissions testing does indicate that it is a simple process. http://phoenix.about.com/od/car/qt/emissions.htm]
- —Guest SB
Abusive Service Nov 14 2012
- I had terrible service from a representative name Judy at the Scottsdale branch today... She was combative, started and escalated conflict and threatened to send me to another DMV branch to have an issue resolved. If I were her boss I would have fired her and marched her out the her car on the spot. NOBODY DESERVES TO BE TREATED SO DISREPECTFULLY WHEN DEALING WITH ANY GOVERNMENT ENTITY.
- —Guest Adam P
Meaning of letters
- Does anyone know the meaning of the letters that they use at mvd office? [From the About.com Phoenix Guide: MVD is the acronym for Motor Vehicle Department. In some states it is the DMV, or Department of Motor Vehicles. Are those the letters you mean?]
- —Guest Frank
Customer service
- Everytime I go to the MVD. I get the samE poor service i should say by now im use to going into the MVD & thinking to myself which upset,rude character will I have the honor to talk to. this is a on going issue with MVD.
- —Guest Are you Kidding me
rude people
- Small-minded, ignorant, rude, are just some of the words that come to mind when describing the MVD employees at the 1840 Mesa Drive location. I WAS able to get in and out of there quickly, so that was a positive. Still, I can't see why, with so many people out of work, that these cretins can't act a little more human. I'm sure there are many more people out there more willing to do the same job without the nasty attitude.
- —Guest rick
Parent
- My son and I were both treated with disrespect and humiliation by a mvd officer in Nogales AZ yesterday. From the get-go this lady( only gave her first name Marcela made us feel as if we had done sonething wrong. She was banging drawers and was in the worst of approachable. I hope that both my son and I can get a clear explanation of her acts and her disiciones
- —Guest Roberto Contreras
Thanks!
- I found this through a Google search, and it was exactly what I was looking for. Thank you for taking the time to write this; I found it extremely helpful.
- —Guest Amy
Out of state Inspection
- Out of state inspection is not required unless you don't have a title. Also old registration not required
- —Guest Kumar
Couldn't Find DMV!
- I moved here from WA state, so I was glad to know from your website that I needed to take my passport with me to get an AZ license. However, I didn’t know where to go! Can you please add something to the effect, “in Arizona, the department of motor vehicles is known as the MVD.” I had the hardest time finding the location, since I was used to searching for “DMV” in Washington. Also, in Washington we do the motor vehicle and driver licensing in two separate offices, so I had no idea I could go to the same place for both. I could have killed two birds with one stone. How long it took: I arrived at the Chandler location on Beck Rd. at 7:45 a.m. and waited in my car until 7:55 to get in line. There were a dozen people ahead of me by then, and more arriving every minute. By the time my number was called, it was 8:20, and I was out of there with my new license by 8:35. So I would strongly advise showing up first thing in the morning, before the doors open, and getting in line early if is important. Also, I was shocked that the cost was only $10 and I didn’t have to take any kind of test, not even a basic vision test.
- —Jenny
